Shopazhub Return Policy
At Shopazhub, we want you to be completely satisfied with your purchases. If for any reason you are not, we offer a straightforward return process. Please read the following policy carefully.
Eligibility for Returns:
To be eligible for a return, the following conditions must be met:
- The item(s) must be returned within 7 days of receiving your order.
- The item(s) must be unused, unworn, and in the same condition that you received them.
- All original tags, labels, and packaging must be intact and included with the return.
- You must provide proof of purchase, such as your order confirmation email or invoice.
Non-Returnable Items:
For hygiene and other reasons, certain items are not eligible for return unless they are faulty or not as described. These may include (but are not limited to):
- Underwear, swimwear, perishable goods, personalized or customized items, downloadable software, beauty products where the seal has been broken.
How to Initiate a Return:
- Contact Customer Support: Please contact our customer support team within the eligible return period via the live chat at the bottom right of the marketplace, email - returns@shopazhub.com, phone at +2348164602886. Please provide your order number and the reason for the return.
- Receive Return Instructions: Our customer support team will provide you with specific instructions on how and where to return your item(s). This may involve a return shipping address and any necessary documentation.
- Package Your Item(s): Securely package the item(s) you are returning, ensuring all original packaging and tags are included.
- Ship the Item(s): Follow the shipping instructions provided by our customer support team. We recommend using a trackable shipping method as we are not responsible for lost or damaged returns during transit.
Return Shipping Costs:
- Faulty or Incorrect Items: If you are returning an item because it is faulty or not as described, Shopazhub will be responsible for the return shipping costs. We will provide you with a prepaid shipping label or arrange for a pickup.
- Change of Mind or Other Reasons: For returns due to a change of mind or other reasons not related to a defect or error on our part, the customer will be responsible for the return shipping costs.
Refund Process:
- Inspection: Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria outlined in this policy.
- Refund Approval: If the return is approved, we will initiate the refund process.
- Refund Method: Refunds will be credited back to your original payment method.
- Refund Timeframe: Please allow 10 business days from the date we receive the returned item(s) for the refund to be processed and appear in your account. Processing times may vary depending on your bank or payment provider.
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item following the return process and place a new order for the desired item.
Damaged Items:
If you receive a damaged item, please contact our customer support team immediately (within 48 hours of receiving the order) with photos of the damage. We will work with you to resolve the issue, which may involve a replacement, repair, or refund.
Important Notes:
- Please ensure you carefully review product descriptions and images before placing your order.
- Colors of products may appear slightly different on different screens.
- This return policy applies to purchases made directly on Shopazhub.
Important Notes:
If you have any questions or concerns regarding our Return Policy, please do not hesitate to contact our customer support team.
Thank you for shopping with Shopazhub!
